STEP 1: Customer calls or emails the office
Office staff will obtain preliminary information from the customer, specifically the type/scope of job you would like to have completed. The office would consult the existing work schedule and advise of timelines for when an estimator could take a look at the property in question, and rough timelines when the job itself would fit into the schedule (weather and other uncontrolled variables considered). Consideration and respect of customers schedule is always taken into account.
STEP 2: Determine requirement for an on-site visit
Onsite visit: Based on preliminary data collected, the office will identify the need for an onsite meeting with the owner. An onsite visit consists of a walk around the property in question with the customer present. An onsite visit is recommended in cases where the customer has many questions, requires input and feels experience is necessary to initiate the process. In some cases, an onsite visit allows our team to identify areas that require attention that hadn’t been previously considered and assist the customer to gain a better visual of the scope of the project. It allows both GTS and the customer to discuss expectations on both sides. It is a free visit with no pressure to book the job, rather gather information and ideas.
Telephone Quote: In situations where the customer is looking to have their front lawn torn out, and new sod laid, the office is able to collect some information over the phone, most specifically yard measurements. GTS commonly performs these types of job, thus the office can promptly complete a quote for the customer without the requirement of an on-site visit.
Step 3: Preparation and discussion of budget with Customer
If the customer would like to proceed with the project as discussed, GTS will calculate a preliminary/rough budget to cover the project. This step a.) provides the customer with a price point of their proposed project, b.) assists the customer in determining if their budget aligns with the scope of the project, and c.) whether the customer would like to proceed with the project and obtain more a more detailed outlined of the scope of the project and firm pricing outlined in a formal quote. Job scheduling will be discussed at this point. Given the unpredictability of Alberta’s weather, timelines can change, but we certainly do our best.
Step 4: Final design, product selection and formal quote.
Where the customer requires assistance in creating a final design and layout of the project, GTS will obtain accurate measurements of the site and complete the customers’ product selection. We understand that some customers have already completed their own design and have chosen materials. In both situations, GTS will proceed to obtain accurate measurements of the site and product selection so they can firm up the costs of the construction involved to complete the project.
Step 5: Provide accurate quote and book a time slot in schedule
Customer is presented with a formal written quote with a detailed description of job and exact breakdown of costs. Once all parties agree with final price and anticipated timeframe for project start, the job is booked